July 8, 2025
We are excited to officially unveil Shipment Guard to the world with the goal of helping Shopify brands reclaim their lost margins.
Our story goes back to 2022, when we launched our first platform – Address Guard, with the goal of helping eCommerce brands ensure their customer data was verified prior to shipment. We had noticed at that time that brands were being charged an obscene amount of money from shipping carriers related to address verification issues, redelivery fees, policies in addition to internal operational costs. We set out to build a platform that primarily resolved this problem, but as time went on we noticed more issues existed – far beyond our original vision.
Fast forward to 2025, and we currently help over 3,000 brands on Shopify eliminate failed deliveries, while automating shipping policies and saving operation teams with the headache of post-purchase delivery. Our clients have seen the impact firsthand – every prevented failed delivery equals real cost savings and higher margin on each order. However, we noticed something troubling across our clients.
Even when a perfect address event occurs, margins are still getting squeezed across the entire post-purchase journey.
- Support costs with common problems such as “wrong size” or “forgot discount code” are taking away valuable time for the customer service team. Sure, live chat macros help to an extent, but your agents still spend up to 60% of their time on routine requests that customers can handle themselves.
- Shipping protection vendors like Route are quietly pocketing 50%+ of protection fees while you handle all the customer service headaches. One of our pilot customers was doing 10k+ orders/mo and realized they were missing out on $250k/yr in additional profits.
- When packages go missing, your team burns hours creating CSV files, calling carriers, and manually processing refunds/reships for customers. Each claim costs you 30+ minutes of staff time, plus the product replacement and the underlying frustrated customer who’s still waiting for resolution.
The pattern: You’d save margin on delivery, only to lose it on support overhead and vendor revenue cuts.
Introducing Shipment Guard
We set out to build a solution that resolves all of these issues, while bringing everything inside one unified platform for Shopify brands, and today we’re raising the curtain on Shipment Guard!
Self-Service Order Editing
Give customers an “amazon” like experience to handle their own order changes, without contacting customer service. Our goal is to help eliminate costly support tickets for routine changes.
- 15+ common modules that can be enabled / customized to meet your needs.
- Address Verification powered by Address Guard with support for 240+ countries, custom rules, policy automation, and all the great features you love with AG now within Shipment Guard.
- Generate additional revenue post-purchase by showing upsells on the Thank you & Order Status page.
Revenue-Generating Shipping Protection
Keep 100% of protection revenue while driving loyalty for your customers. Predictable costs help brands maintain budgets and reduce overall risk to the bottom line.
- Deliver a true VIP Checkout experience for customers with built-in benefits such as bonus store credit or loyalty points.
- Offer peace of mind while keeping 100% of the shipping protection fees – we never take a cut.
- Automated claims, A/B pricing tests, and margin protection in one tidy flow.
- Fully branded to match your colors, font, text and language (translations available for 7 languages)
Automated Claims Processing
Provide instant resolutions for customers in seconds without staff involvement, further saving on operational costs and keeping customers happy when issues arise. Best of all, our system integrates directly with major carriers to create pre-populated claim files for easy submission.
- When a problem arises, a rules-based automation system handles refunds or reshipments for you in seconds.
- Stay protected against bad actors with built-in fraudulent claim protection.
- Reclaim hours of your support team’s time.
What’s next?
We have a packed roadmap for 2025 with several more products currently in development to add into the Shipment Guard platform. Our goal is to continually add functionality to help brands protect their margins, while growing revenue alongside our order editing upsells and order protection.
Ready to get started? Feel free to check out Shipment Guard with a 7-day free trial with same day onboarding from our founders.
