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CUSTOMER STORIES

Real Brands. Real Numbers. Real Operations Teams.

See how e-commerce teams use Address Guard to cut failed deliveries, reduce carrier fees, and get time back.

40% Fewer Undeliverable Addresses (Inkbox)
30% Fewer Flagged Orders (VIVA Raw)
Gifts / Seasonal Peak

Every Returned Package Was a Ruined Mother’s Day. FreshCut Paper Fixed That.

FreshCut Paper’s CX team of 8 went from discovering address errors through returned packages to catching them before shipping. Returns dropped, the team stopped Googling addresses, and Mother’s Day got easier.

100% Orders Now Validated
8 Person CX Team
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Minutes To Resolve vs. Days Before
“The thing that has changed the most is that we’re just able to answer the customer faster. We don’t have to do the additional research on Google.”
Ryann Monahan
Customer Experience Manager, FreshCut Paper
Perishable / Subscription

VIVA Raw Ran a 50% Off Promotion. Address Reviews Dropped 30%.

One person handles all address verification at VIVA Raw Pets. During a promotional surge, Address Guard cut the number of orders needing manual review from 384 to 270 per month.

384→270 Flagged Orders / Month
114 Fewer Manual Reviews
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30% Fewer Reviews During a Surge
“We save a lot of time using Address Guard, and the information is more accurate. We are shipping out orders more quickly.”
Teffany
Customer Service, VIVA Raw Pets
Global Shipping / High Volume

How Inkbox Reduced Undeliverable Addresses by 40%

Inkbox cut undeliverable addresses and associated labor by 40% using Address Guard’s carrier-validated address verification. At $0.04 per order, the ROI was immediate.

40% Fewer Undeliverables
40% Reduction in Labor
40% Drop in Undeliverable Addresses
“Undeliverable addresses and associated labor dropped 40%.”
Yaniv
Logistics Manager, Inkbox

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