Every Returned Package Was a Ruined Mother’s Day. FreshCut Paper Fixed That.
FreshCut Paper’s CX team of 8 went from discovering address errors through returned packages to catching them before shipping. Returns dropped, the team stopped Googling addresses, and Mother’s Day got easier.
“The thing that has changed the most is that we’re just able to answer the customer faster. We don’t have to do the additional research on Google.”